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Support Services

Companies of all sizes struggle with escalating costs of full-time employees such as employee compensation costs, office space expenses and other costs associated with providing a workspace. So in order to save time and money, you don’t need reinvent the wheel. Someone somewhere has done it before or developed an easy solution – why not use it?

Outsourcing allows companies to focus on their core business while having the details taken care of by outside experts leaving the worries of non-­core activities to someone else without having to commit additional managers or their time to manage a process.

What Services?

Servers

Windows Servers, File & Print Server, MAC Server, Small Business and Exchange Server

Active Directory/Network/ AV/ Application/ SQL ISA

Red Hat Enterprise Linux Server

Troubleshooting

Computer Hardware Repairing and Installation

Reboot the Servers

Data Recovery

Email Setup

Workstations

Windows

MAC

Red Hat Linux

Sun Solaris (UNIX)

Networking

Computer Networking

Router and switches configuration

IP Addressing scheme

Setup a Network

Networking between two or several offices

Routers/Switches/Firewall/Access Points

High-end  (Enterprise Network Solutions)

Medium Class  (SMB Network solutions )

Low-end  (Small Network Solutions)

VPN Tunnel End Point

Establish a secure tunnel to access resources on remote networks

Connect computers to isolated remote computer networks

Printers

Printers setup and repair

Standard Printers

Multi Function (Scanner, Printer, Copier)

Multi Function Network printers

Maintenance of other Peripheral Devices

Image scanners, tape drives, microphones, loudspeakers, expansion cards, graphics cards, computer printers, webcams, digital cameras, RAM – random access memory, smart phones and tablet computers

PABX

Handset, Dect

Attendants

System

Preventive Maintenance

Remote maintenance Service

Remote change

On-site Intervention for service restoration

Our Support Service Background:

•       Certified engineers at various aspect of technologies            

–      Desktop OS, Server Platforms, Core Applications, Networking, VoIP, Unified Communication, Virtualization, Database, Application Security & Network Security

•       Delivering ICT Support Services to multi site customers over MEA region as well as eNovasys sister companies

•       Flexible SLA to fully cover customer requirements

•       Running advance applications for Service Desk and Ticketing System with multi language facilities

•       Supervising service requests by senior engineers

•       Categorizing customer support services base on core business

•       Help customers to spend more on business goals and expand their operations to new locations and new time zones

•       Fully ITIL and IT Service Management (ITSM) Base Structure

•       In-house improvement system to deliver proactive services that customers want

•       Consulting customers for using cost effective and efficient structure and applications

•       Delivering support services for single site customer or multisite customer across the MEA

•       Offering ICT Outsourcing Applications & delivering ICT Manager without physical present

 

Support Packages:

 

•       Coverage

–      GOLD 7 days a week (used in Enterprise/High availability)

–      SILVER 6 days a week (used in retail and/or banking environments)

–      BASIC 5 days a week

•       Response

–      2 to 8 Hours / SBD / NBD / TBD

•       Resolution (Incident Resolution SLAs)

–      4 / 8 / 24 / 72 Hours or 5 Day

•       We fully cover all service types from basic, reactive, Tier-1 (ad-hoc) to full, proactive, Tier-3 (service level agreement covered) 24×7 operations

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